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FAQ & Contact


How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing

What skin types are Melixir products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested and formulated for all skin types.

Are you cruelty-free?

We’re committed to being cruelty-free: this means we do not test on animals. We are proud to share that our products are certified cruelty-free by PETA, the internationally recognized certification organization for cruelty-free companies. You can find Melixir atPETA's Beauty Without Bunnies database (

Can I buy your products from other stores? 
We guarantee the authenticity of products purchased on two stores. First, Melixir official website and second, Melixir’s official store on Amazon - We’re not able to process returns or exchanges or otherwise assist with orders not placed through the stores above. 

Order Questions

How can I update my order?

Please email us as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Melixir promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?
You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.


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